1Introduction and Acceptance

1.1 About Raqeb

Raqeb is an incident reporting and monitoring application developed and operated by MADA (Palestinian Center for Development and Media Freedoms). The app enables users to report various types of incidents, violations, and threats in a secure and anonymous manner.

1.2 Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and MADA organization ("we," "us," or "our"). By accessing or using the Raqeb application, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1.3 Eligibility

• You must be at least 13 years old to use this application
• You must have the legal capacity to enter into binding agreements
• Your use must comply with all applicable local, national, and international laws

2Service Description

2.1 Core Features

Raqeb provides the following services:

• Incident Reporting: Submit reports about various types of violations, threats, and incidents
• Interactive Map: View reported incidents on a geographic map interface
• Secure Communication: Communicate with MADA team through encrypted messaging
• Media Attachments: Upload photos, audio recordings, and documents as evidence
• Anonymous Reporting: Submit reports without revealing your identity
• Real-time Notifications: Receive updates about your reports and relevant incidents
• Multilingual Support: Access the app in Arabic and English languages
• Offline Functionality: Submit emergency reports even without internet connection

2.2 Service Availability

We strive to maintain continuous service availability but cannot guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, updates, or technical issues.

3User Responsibilities and Acceptable Use

3.1 Account Security

• Maintain the confidentiality of your login credentials
• Use strong, unique passwords for your account
• Immediately notify us of any unauthorized access to your account
• You are responsible for all activities that occur under your account

3.2 Acceptable Use Policy

You agree to use the Raqeb application only for lawful purposes and in accordance with these Terms. You must NOT:

• Submit false, misleading, or fabricated reports
• Upload content that violates intellectual property rights
• Share content that is defamatory, harassing, or threatening
• Attempt to hack, disrupt, or compromise the application's security
• Use the service to spam, distribute malware, or conduct illegal activities
• Impersonate others or create fake accounts
• Interfere with other users' ability to use the service
• Collect or harvest user information without consent

3.3 Content Guidelines

When submitting reports or uploading media:

• Ensure all information is accurate and truthful
• Respect privacy rights of individuals in photos/videos
• Do not include graphic violence unless necessary for documentation
• Avoid sharing personal information of others without consent
• Use appropriate language and maintain professional tone

4Privacy and Data Protection

4.1 Privacy Commitment

We are committed to protecting your privacy and personal information. Our data collection and usage practices are detailed in our Privacy Policy, which is incorporated into these Terms by reference.

4.2 Data Collection

By using Raqeb, you consent to our collection and processing of:

• Personal information you provide during registration
• Content and data you submit through reports
• Technical information about your device and app usage
• Location data (only when you explicitly grant permission)

4.3 Anonymous Reporting

We support anonymous reporting to protect user safety. However, even anonymous reports may contain metadata that could potentially be used for identification in extreme circumstances required by law.

5Intellectual Property Rights

5.1 Our Rights

The Raqeb application, including its design, features, content, and underlying technology, is owned by MADA organization and protected by intellectual property laws. You may not:

• Copy, modify, or distribute the application
• Reverse engineer or attempt to extract source code
• Use our trademarks or branding without permission
• Create derivative works based on our application

5.2 Your Content Rights

You retain ownership of content you submit to Raqeb. However, by submitting content, you grant us a non-exclusive, worldwide license to:

• Use, store, and process your content to provide our services
• Share anonymized data for research and advocacy purposes
• Display public reports on our platform and in statistics

6Service Modifications and Termination

6.1 Service Changes

We reserve the right to:

• Modify, update, or discontinue features of the application
• Change these Terms and Conditions with appropriate notice
• Implement new policies or procedures as needed
• Adjust service availability or geographic restrictions

6.2 Account Termination

We may suspend or terminate your account if you:

• Violate these Terms and Conditions
• Submit false or malicious reports
• Engage in harmful or illegal activities
• Fail to respond to our communications regarding policy violations

6.3 User-Initiated Termination

You may delete your account at any time through the app settings. Upon deletion:

• Your personal information will be removed within 30 days
• Some data may be retained for legal or safety purposes
• Anonymous reports may remain in our system for research purposes

7Disclaimers and Limitations

7.1 Service Disclaimer

7.2 Limitation of Liability

To the maximum extent permitted by law, MADA organization shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of data, profits, or business opportunities
• Damages resulting from service interruptions
• Actions taken by third parties based on platform content
• Technical failures or security breaches beyond our control

7.3 User Responsibility

You acknowledge that:

• Use of the application is at your own risk
• You are responsible for backing up important data
• We cannot guarantee the safety of users who submit reports
• Legal outcomes of reports depend on relevant authorities

8Legal Compliance and Cooperation

8.1 Law Enforcement Cooperation

We may cooperate with law enforcement agencies when:

• Required by valid legal process (court orders, subpoenas)
• Necessary to protect user safety or prevent harm
• Investigating potential criminal activities
• Complying with national security requirements

8.2 Jurisdiction and Governing Law

These Terms are governed by the laws of Palestine and relevant international human rights law. Any disputes will be resolved through:

1. Good faith negotiations between parties
2. Mediation through appropriate organizations
3. Legal proceedings in competent Palestinian courts

9Updates and Notifications

9.1 Terms Updates

We may update these Terms periodically. Significant changes will be communicated through:

• In-app notifications
• Email notifications to registered users
• Prominent notices on our website
• Updated version numbers and effective dates

9.2 Continued Use

Your continued use of the application after Terms updates constitutes acceptance of the new Terms. If you disagree with updates, you should discontinue using the service.

10Technical Requirements

10.1 Device Compatibility

• Compatible mobile device (iOS or Android)
• Sufficient storage space for app installation and media
• Internet connection for most features (offline mode available for emergencies)
• Updated operating system for security and compatibility

10.2 Permissions

The app may request permissions for:

• Camera and photo library (for evidence documentation)
• Microphone (for audio recordings)
• Location services (for incident location reporting)
• Push notifications (for updates and alerts)
• Storage access (for offline functionality)

12Severability and Entire Agreement

12.1 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

12.2 Entire Agreement

These Terms, together with our Privacy Policy and any additional policies referenced herein, constitute the entire agreement between you and MADA regarding the use of Raqeb.