1Overview and Your Rights

1.1 Right to Deletion

Under applicable privacy laws and our commitment to user privacy, you have the right to:

• Request deletion of your personal account and associated data
• Remove specific pieces of information from your profile
• Delete individual reports you have submitted
• Request removal of uploaded media files
• Withdraw consent for data processing

1.2 Scope of This Policy

This Data Deletion Policy applies to:

• All personal data collected through the Raqeb application
• User-generated content including reports and media uploads
• Account information and preferences
• Communication records and message history
• Technical data and usage analytics

2Types of Data Deletion

2.1 Complete Account Deletion

When you request complete account deletion, we will remove:

• Personal profile information (name, email, phone, etc.)
• All reports submitted under your account
• Uploaded media files (photos, audio recordings, documents)
• Message history and communications
• Account preferences and settings
• Authentication data and login credentials

2.2 Selective Data Deletion

You can also request deletion of specific data types:

• Individual Reports: Delete specific incident reports while keeping your account
• Media Files: Remove uploaded photos, audio, or documents
• Profile Information: Delete or modify specific profile fields
• Communication History: Remove message threads or conversations

2.3 Anonymous Report Handling

3How to Request Data Deletion

3.1 Required Information for Deletion Requests

To process your deletion request, please provide:

• Your registered email address
• Account username or user ID (if known)
• Phone number associated with the account
• Specific data you want deleted (if not complete account deletion)
• Reason for deletion (optional but helpful)

3.2 Identity Verification

For security purposes, we may require identity verification through:

• Email verification link sent to your registered email
• SMS verification code to your registered phone number
• Security questions or account details
• Biometric authentication (if enabled on your account)

4Deletion Timeline and Process

4.1 Processing Timeline

Deletion Type	Processing Time	Completion Time
Individual Reports	1-3 business days	Immediate after approval
Media Files	1-5 business days	24-48 hours
Profile Information	1-3 business days	Immediate after approval
Complete Account	7-14 business days	30 days maximum
Backup Systems	30-90 days	Next backup cycle

4.2 Deletion Process Steps

5Data Retention Exceptions

5.1 Legal Retention Requirements

We may retain certain data when:

• Legal Proceedings: Data is subject to ongoing legal cases or investigations
• Law Enforcement: Authorities have requested data preservation
• Safety Concerns: Reports involve serious threats or ongoing safety issues
• Regulatory Requirements: Compliance with local or international regulations
• Fraud Prevention: Data needed to prevent fraud or abuse

5.2 Anonymized Data

Some data may be retained in anonymized form for:

• Statistical analysis and research purposes
• Platform improvement and development
• Public safety and advocacy work
• Compliance with organizational mission

5.3 Technical Limitations

Complete deletion may be delayed due to:

• Backup system cycles and restoration processes
• Distributed storage across multiple servers
• Cache systems and temporary storage
• Third-party service integration requirements

6What Happens After Deletion

6.1 Immediate Effects

• Account login will be permanently disabled
• All personal information will be removed from active systems
• Reports and media will be deleted or anonymized
• Communication history will be cleared
• App notifications will stop

6.2 Data Recovery

Important: Data deletion is permanent and irreversible. We cannot recover deleted data once the process is complete.

6.3 Re-registration

After account deletion:

• You may create a new account with the same email address
• Previous data will not be restored to the new account
• You will start with a completely fresh profile
• Historical reports and communications will not be available

7Third-Party Data

7.1 External Services

Some data may be stored with third-party services:

• Firebase (Google): Authentication and messaging data
• Cloud Storage: Media files and backups
• Analytics Services: Usage statistics and performance data
• Map Services: Location and geocoding data

7.2 Third-Party Deletion

We will make reasonable efforts to ensure third-party services also delete your data, but:

• Some services may have their own retention policies
• Complete removal may take additional time
• You may need to contact services directly for certain data types

8Special Circumstances

8.1 Emergency Situations

In cases involving immediate safety concerns:

• Deletion requests may be expedited
• Additional security measures may be implemented
• Law enforcement may be notified if required
• Temporary data preservation may be necessary

8.2 Deceased Users

For accounts of deceased users:

• Family members may request account deletion
• Legal documentation may be required
• Memorial options may be available
• Data may be preserved for historical purposes with consent

8.3 Organizational Accounts

For accounts associated with organizations:

• Authorized representatives may request deletion
• Organizational data may have different retention requirements
• Transfer of data to new representatives may be possible

10Policy Updates

10.1 Changes to This Policy

We may update this Data Deletion Policy to reflect:

• Changes in applicable laws and regulations
• Improvements to our deletion processes
• New technical capabilities or limitations
• User feedback and requests

10.2 Notification of Changes

Significant policy changes will be communicated through:

• In-app notifications
• Email notifications to active users
• Website announcements
• Updated version dates in the policy